π The most challenging part is about those function with user verification.
My service cloud with MIAW chat , nearly redo due to the user verification function of UV channel.
Learnt legacy chat migration to MIAW 2025 ,
Customize the MIAW with AWS 2026.
Understood why people are moving out from SF , not just price , is they don't put focus on their core cloud core technology anymore.
The debug of LWC still like a mess ( the syntax is super ugly ).
Not to mention still not able to make change of it in the platform , still rely on IDE deployment which super annoying. Oh the Flow is much not user friendly in compare to workflow rules and process builder. Super heavy as well .
The NEW things to replace the old are worse than those old things.
Lightning loading slower than classic , MIAW worse than legacy-chat which is very hard to persuade customer to "upgrade" .
Will I still recommend people to use SF ? yes for core cloud ONLY to be honest.
The rest new clouds are "horrible" , not to mention the Agentforce which looks like a semi-product .
